You can approve Duo authentication requests with Face ID if your device supports it. Your organization may require biometric verification when you approve a Duo Push request. On devices that do not feature 3D Touch, swipe left on the Duo Mobile notification to reveal the actions. When your screen is unlocked, long-press or swipe down on the Duo Mobile banner notification received to reveal the authentication actions. Tap an action and supply your passcode or biometric verification (face or fingerprint) to complete the action. Perform a firm longpress on the Duo Mobile notification from the lock screen to reveal the 'Approve' or 'Deny' actions.

The actions presented to you when you respond to the notification depend on your organization's Duo policy settings, such as whether or not you can approve the login request without PIN or biometric verification. You can respond to Duo Push requests from the iOS lock screen or banner notification. Tap OK to continue to the Duo Mobile app. You can still approve a Duo Push request by opening the Duo Mobile app and approving the pending authentication. If you tapped Yes, this was a suspicious login, Duo will silence all Duo Mobile notifications for the next 20 minutes. If you made a mistake or the login isn't suspicious, tap No to deny the request without reporting it. If you aren't trying to log into an application or service protected by Duo and don't recognize the request, tap Yes to notify your organization's Duo administrator. You’ll be asked if this was a suspicious login. If you get a login request that you weren't expecting, press Deny to reject the request. If you choose to authenticate with Duo Push, you'll get a login request sent to your phone - just press Approve to authenticate. Now you're able to respond to Duo Push authentication requests, or generate passcodes to log in to applications. You'll see your newly-added Duo account in the accounts list. Return to the accounts list to exit the new account process. Tap Allow notifications to permit notifications from Duo Mobile in iOS settings. You'll see new Duo Push requests when they arrive at your device, and can approve or deny from the notification without opening the app. Respond to Duo Mobile even faster by enabling notifications. If you feel comfortable using Duo Mobile to log in to applications you can tap Skip. Tap Practice now to go through some training screens like this one. It's a good idea to take a few minutes to practice approving and denying Duo authentication requests if you haven't used Duo before. Give the new account a name to complete adding it to Duo Mobile. If you're prompted to allow Duo Mobile permission to use your device camera, please grant it. Use your camera to scan the QR code shown by Duo Enrollment in your browser. To proceed with adding your initial Duo account to Duo Mobile, tap Use a QR code. Launch Duo Mobile and step through the introduction screens. When you enroll in Duo for the first time and choose to add an iOS device or use Duo Push, you're shown a QR code to scan with the Duo Mobile app to complete activation. The app version will be displayed in the bottom left corner. To see which version of Duo Mobile is installed on your device, open Duo Mobile and tap the menu icon. Supported Platforms: The current version of Duo Mobile supports iOS 14.0 and greater. Please check any device that you use for two factor log-in with the Duo Mobile app.Find the latest version of Duo Mobile in the App Store. If you would like to check the version on your phone, follow the steps at Check & update your Android version or Find the software version on your iPhone, iPad, or iPod. How Can I Check What Version My Phone is Now? However, these devices will no longer receive Duo Mobile maintenance fixes or security updates.

Android: Check & update your Android versionĭuo push and passcodes will continue to authenticate on Android 8 or 9 or iOS 13.

To update your phone to the latest version please follow the links below: It is recommended that you update your device to iOS 14 or Android 10 or newer before February 9 to keep all the latest security protections. With support ending on February 9, Duo Mobile will no longer be pushing security or maintenance updates. While Duo Mobile will continue to authenticate on these versions, they are no longer supported by Duo Mobile. Effective February 9, 2023, Duo Mobile will no longer support Android 8, Android 9, and Apple iOS 13 or older.

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